ELL Junior High Specialist at Papillion Junior High and La Vista Junior High

February - May 2008

Substitute teacher in Papillion-La Vista School District

October 2007 - February 2008

Long term substitute teacher at La Vista West Elementary - serving ELL students

August 2007 – October 2007

Student teacher in the Papillion-La Vista School District

§     taught, assisted, and observed 11^th and 12^th grade students in a Language Arts classroom

§     developed daily lesson plans and teaching materials

§     instructed ESL at the Elementary, Middle, and High School level

§     augmented Sheltered Instructed Observation Protocol (SIOP) for ESL students

August 2006 – May 2007             Papillion La-Vista Public Schools               La Vista, NE

ELL Paraprofessional for La Vista Junior High/Papillion-La Vista High School

§         communicated, collaborated, and cooperated with colleagues, supervisors, and students

§         worked with students in academic classes

§         aided the teacher in non instructional functions

§         assisted in small group instruction

§         guided students with classroom assignments

October 2005 – March 2006                   Cox Communications                       Omaha, NE

Video/Telephone Technical Support Representative

§     troubleshot problems with Telephone and Video, as well as customer-owned equipment that related to Cox services, attempted to resolve problems over the phone in order to prevent unnecessary service calls

§     operated PC with latest operating system and related Microsoft office software applications

§     utilized billing software and customer information systems, CoxEdge and INFOnet in order to answer customer inquiries in an accurate and timely manner

§     processed trouble tickets, service upgrade/downgrade, and/or disconnect work orders

§     researched customers’ inquiries on accounts and implemented appropriate and timely follow-through

§     continually tracked progress of resolution until customer was satisfied

December 2003 – July 2005                SPAWAR HQ                              San Diego, CA

Junior Video Teleconferencing Technician

§         lead VTC room scheduler

§         monitored reservations on SPAWAR Knowledge Center (SKC) room scheduler 

§         monitored calendars for VTCs    

§         modified information in Excel spreadsheets (Daily Activity Log)

§         controlled the scheduling and maintenance of all recurring meetings at SPAWAR HQ

§         set up  conference rooms as assigned

§         performed administrative maintenance/upgrades for SKC room scheduler

§         assisted with designing VTC metrics for monthly program review

§         cross trained in other areas of responsibility when idle

§         supported special projects

§       held Interim Secret Clearance

Education

2006- current               College of Saint Mary                        Omaha, NE

§         NE Teaching Certificate in Language Arts Secondary

§         NE Teaching Certificate in English as a Second Language K-12

§         Completed 36 hours towards Master of Science in Education emphasis in ESL

1990-1994             Bowling Green State University                Bowling Green, OH

§     B.A.C. in Telecommunications with minor in Broadcast Journalism.

 §         2005 - 2007 Walnut Creek Elementary Fall Carnival Volunteer

§         2006 Girl Scout Brownie Troop 3402 Fall Product Manager

§         2006 – 2007 Faith Westwood UMC/ Water’s Edge Connections Team Member